Monday, December 15, 2008
THE Way To Conduct Bidness
To Whom It May Concern:
Mark me down as a disappointed ex-customer of Liberal Harley-Davidson. Here's why.
Saturday, 12/13/08, I stopped at your store with the intent of buying a couple of T-shirts as Christmas gifts as well as checking on an exhaust heat shield for my Deuce. I had with me a small handle bar tool bag that I had purchased a couple of weeks ago at Tripp's in Amarillo. When I walked in, I wanted to be sure that they knew that I was bringing in the item for exchange and hadn't picked it up off the shelf, so I went directly to the counter. There were two people at the counter. I don't know exactly who they were but I suspect that the lady who "helped" me may have been the owner. The other person was a young man. As far as I could see, I was the only person in the store. There was one car parked out front and two or three vehicles parked in the service area, so it wasn't really busy.
Anyway, as I approached, I assumed that there would be no cash refund. I didn't anticipate it and didn't really want cash. I did, however, expect to be able to exchange a "genuine Harley-Davidson" item at a Harley-Davidson store. So, I explained that I had purchase the tool bag in Amarillo but it wouldn't fit my bike, so would like to exchange. The lady picked up the bag and stated in a matter-of-fact manor that I would have to take it back to Amarillo. I picked up the bag and told her, "That works for me!", and I left. Yes, it pissed me off. But I wasn't going to argue with her.
However, the more I thought about it, the more disappointed I was. And I still am really disappointed with the way that this was handled. First off, if someone walks into my place of business and wants to buy the product I sell, I want them to feel like they are in the right place. I want there business. In the current business climate, I would certainly think that it might be good business for Liberal Harley-Davidson to do the same. Chances are, if someone walks into your store, that person has an interest in HD. In fact, I have been a Harley owner for several years and have frequented your store on a regular basis for those years. You have worked on my bike several times in the past and I have purchased parts, clothing, helmets and clothing in that time frame. Chances are that it will be a cold day in hell before that happens again.
Let me give you an example of how business works in the real world. If I go to JC Penneys and purchase a pair of Levis and then discover when I get home that I picked up the wrong size, you can bet that if I go back to JC Penneys, they will let me exchange the item for whatever I want. And I don't have to go back to the same Penneys store! If I buy the jeans in Amarillo, I can exchange them in Denver or Oklahoma City or even LIBERAL, KS! Go figure! Here's another thought: I'll guarantee you that Stage would be delighted to exchange the Levis for the correct size even though I bought them in Penneys! Why? BECAUSE THEY WANT MY BUSINESS!!! They sell the same product that JC Penneys sells so why not cultivate our relationship? It is GOOD BUSINESS!
I can't for the life of me imagine a scenario where it wouldn't have made perfect sense for your store to exchange a GENUINE HARLEY-DAVIDSON item for something else that you had in your store. Do you not understand that you are chasing away business? Even in an attempt to justify this action by reasoning that perhaps you don't handle this particular item, it still doesn't make sense. I know that you handle tool bags because I purchased one for another bike from you! How hard would it be to simply set the bag on the shelf and let it sell itself? I have to tell you, I am more PO'd NOW than when I started the letter!
In conclusion, what you do for your clients is entirely your business. I understand that. The other thing that I understand is that if you treat ALL of your clients the way that I was treated Saturday, you should go ahead and move back to that little hole-in-the-wall place that you were previously in on the south end of town. Based on the "crowd" you had at 4PM on a beautiful Saturday afternoon, everyone would still have plenty of room. You won't have to worry about me crowding your isles any time soon. I will be exchanging a $24.95 tool bag in Amarillo.
With all due respect, have a good day. Phil Walrod
--
OK, I'm glad THAT'S over with! Do you know me better now? 8-)
Friday, October 3, 2008
Hello In There
We had an apartment in the city,
Me and Loretta liked living there.
Well, it'd been years since the kids had grown,
A life of their own left us alone.
John and Linda live in Omaha,
And Joe is somewhere on the road.
We lost Davy in the Korean war,
And I still don't know what for,
don't matter a
Ya' know that old trees just grow stronger,
And old rivers grow wilder ev'ry day.
Old people just grow lonesome
Waiting for someone to say,
"Hello in there, hello."
Me and Loretta, we don't talk much more,
She sits and stares through the back door screen.
And all the news just repeats itself
Like some forgotten dream that we've both seen.
Someday I'll go and call up Rudy,
We worked together at the factory.
But what could I say if he asks "What's new?"
"Nothing, what's with you? Nothing much to do."
Ya' know that old trees just grow stronger,
And old rivers grow wilder ev'ry day.
Old people just grow lonesome
Waiting for someone to say,
"Hello in there, hello."
So if you're walking down the street sometime
And spot some hollow ancient eyes,
Please don't just pass 'em by and stare
As if you didn't care, say,
"Hello in there, hello."
Monday, September 22, 2008
Ridin' the Range
Wednesday, July 23, 2008
Into The Wild
---
I know a man, his face seems pulled and tense. Like he's ridin' on a motorbike in the strongest wind. So I approach with tact. Suggest that he should relax. But he's always movin' much to fast. Says he'll see me on the flip side. It's like his thoughts are too big for his size. He's been takin' too much on. There he goes with his perfectly unkept clothes. There he goes.
---
Anyway, the song was about me. It really doesn't matter what anyone else sees in the song. It hit a chord with me. It still does every time I listen to it.
So, the movie came out late last year but it never hit the local movie house. AND THEN... My brother-in-law decided to clean out his extra "stuff" a few weeks back and he sent a box of DVD's home with us along with a whole lot of other "stuff". As I was rummaging through it, I discovered the movie previously mentioned in the box. So, my wife and my other son, Zac, decided to have movie night and watch the flick. If you haven't seen it, take the time to rent it and have a watch. It's based on a true story about a guy who finishes college and heads off to find himself. He ends up travelling from Georgia to the Alaska wilderness with stops along the way. Sean Penn is the director and he hand picked Eddie Vedder to write the music for the movie. I have since found out that Eddie also wrote the soundtrack for Dead Man Walking, another good flick.
The movie hit me right between the eyes. I couldn't sleep that night. I kept seeing myself as the parent who had all the wrong priorities. In the end, it drove the son away. The son took off for points unknown, basically disavowing his previous existence and even adopting a new name. He didn't want any part of the world that his parents lived in. So, off he went, into the wild. The saddest part is that he realized at last that they all needed each other. You must SHARE happiness in order to be TRULY HAPPY. But the discovery came too late.
One of the songs on the soundtrack is Hard Sun. Here's the lyrics:
When I walk beside her
I am the better man.
When I look to leave her
I always stagger back again.
Once I built an ivory tower
So I could worship from above.
When I climb down to be set free
She took me in again.
There's a big
A big hard sun
Beating on the big people
In the big hard world.
When she comes to greet me
She is mercy at my feet.
I see her inner charm
She just throws it back at me.
Once I dug an early grave
To find a better land.
She just smiled and laughed at me
And took her rules back again.
There's a big
A big hard sun
Beating on the big people
In the big hard world.
When I go to cross that river
She is comfort by my side.
When I try to understand
She just opens up her hands.
There's a big
A big hard sun
Beating on the big people
In the big hard world.
Once I stood to lose her
And I saw what I had done.
Bowed down and threw away the hours
Of her garden and her sun.
So I tried to want her
I turned to see her weep.
40 days and 40 nights
And it's still coming down on me.
There's a big
A big hard sun
Beating on the big people
In the big hard world.
There are a couple of other songs on the CD that are really good. But I'll let you discover that for yourself. As I mentioned in an earlier post, this blog is for my ramblings. The movie and the soundtrack was good for me. It opened my eyes to some things that I sometimes tend to skip over. Such as the key to happiness. It is really hard to be happy by yourself. You need somebody to SHARE your happiness with. Otherwise, it doesn't really amount to much. Think about that for a while.
I am planning a bike trip in a few days. I bought a new bike. Well, a new bike for me, anyway. It's a 2002 Harley Softtail Deuce. Actually, it's the same as the bike in the picture except black and more chrome. And, I won't sell this one! I decided to sell the first one and didn't regret it until about 5 minutes after I sold it. But after a year, I found a better one! So now I am planning a trip to Texas on August 1st to the 9th or 10th to re-aquaint myself to some old friends. I will be in Fort Worth, Austin, Brenham, Corpus Christie and other points during my 2000+ mile adventure. I hope to share a little happiness with some old friends. I'll let you know how it turns out!
Until then, ride easy! PW
Saturday, February 2, 2008
I Lost a Friend Today...
Ruth played the piano at church for so long that most of us who knew her couldn't remember a time that she didn't play. That is, up until these last couple of years. Her health began to fail and it became more and more of a challenge for her to play. But on occasion when she did, she never failed to make everyone's heart sing. She connected to people and people connected to her. Music is beautiful like that. Her poetry was just as good as her piano playing. The only difference is that many of us didn't even know she wrote poetry for the longest time.
I remember when my son, Ty, was younger, he had a small computer business that he operated, selling and servicing computers. Ruth had bought or been given a funky old computer that she used to write down her poems. It was easier than using a typewriter but it was certainly not easy for her. Ruth must have been close to 80 years old when she started using her computer. Well, she called Ty one day and wondered if he could come by and have a look at her computer. She just couldn't get it to print. Well, I drove Ty over by her little single-wide and she invited us in and showed us the way to the little office where the computer sat on a small desk. It didn't take Ty long to figure out that the problem was simply a case of the printer being out of ink! Ty didn't have the proper cartridge on hand but he ordered one that evening. The cartridge came in and we went back by and he installed the cartridge for Ruth and had her back in business. You would have thought that he had reinvented the wheel. Ruth was so tickled that he got her up and running again. I remember that as being the first of many times that Ty went by to check on Ruth just to see that she was getting along alright. At the time, he was in middle school; probably not more that 12 or 13 years old. Today, Ty has graduated from Washburn University with a degree in Business and is living and working in California. But in between middle school and now, Ty has kept in touch with Ruth, even going by to see her when he was home on school breaks or vacation. She always referred to him as "my friend, Ty". That makes me very proud of him. I probably haven't even told him that I was proud of him for that, but now I will. Thanks, Ty, for being a friend to my friend. She loved you, too, ya know!
Friends are funny. Sometimes you don't realize what they even mean to you until they aren't around anymore. I fear that maybe I have neglected too many friends over the years. Friends from school. Friends that I have worked with over time. Old college friends who have drifted away. Occassionally, someone will drop a line or give me a call and I will think, "it's great to hear from my friend". I wonder why we let friends go so long without getting in touch? My friend, Mike, from Fort Worth. My friend, Chuck, who's grandparents lived next door to me when I was a kid. My cousins who are to numerous to mention! Friends who I have known over the past twenty years and more who have come and gone. It's not that I don't care. It's just that time slips away. Pretty soon, it's ten years gone and I haven't heard anything from R.G. and Sherri or Ronnie and Melissa. I guess that we all must be somewhat alike, because if I haven't talked to them, well, they haven't talked to me, either! Funny how that works, aint it!
Maybe I can change. Maybe we all can change. I remember when I was a kid going to Bob and Marie's house on Friday nights. The folks would play Pinochle and us kids would play Crazy 8's. That's card games for you that might have questions. But everything stopped when Gunsmoke came on TV! Actually, The Flintstones came on first, but the "old people" weren't as interested in The Flintstones. EVERYONE stopped for Gunsmoke! It was a big deal, ya know! People actually stopped by for visits back when I was a kid. That doesn't happen much anymore. If you stop by someone's house unannounced now, you had better have Girl Scout Cookies! (Made from real girl scouts!) Friends shouldn't have to have announcements to stop by and say "hi"! What the heck has happened to us?
We need friends. I need friends. You need friends. We all need friends. Friends help us when we need a second opinion or when you need to bounce an idea around a little. You see, two heads are better than one. Someone, somewhere said that several times. It just took me a while to get it! It's really good to be married to a friend. Things work better that way! You don't have to drive so far for someone to give you that little tidbit of insight to the worlds problems. The spouse might be the a good source of information! What a concept, huh! " friend in need is a friend indeed." I'm not sure who said that but it sounds heavy. I do remember a friend from "the olden days" who had a similar line: " A friend with weed is a friend indeed". Gosh, I wonder what he meant by that??? ... Nevermind. Steve, we won't name names, OK!?!?!
Anyway, I think I will make a point of getting hold of a few of my old friends. Katie, if you are out there, it was good to get your email a couple of weeks back. And if I can get to Brenham, I'll take you up on the place to throw my nap-sack! Jeanette, how's St. Paul? Hey, Mike! This may be the year we really go to Mexico! Hey, Dana! How are things in Leveland? And I hear there's snow in St Louis, but I'm sure it will melt by the time I get my bike tuned up and running!
We will all miss you Ruth. Thanks to all my friends for listening! I love you, ya know, even if I haven't told you lately. Sorry if I haven't been in touch enough.
IF YOU SEE HER, SAY HELLO
Bob Dylan
If you see her, say hello; she might be in Tangier.
She left here last early spring, is livin there, I hear.
Say for me that I'm all right though things get kind of slow.
She might think that I've forgotten her, don't tell her it isn't so.
We had a falling-out, like lovers often will.
And to think of how she left that night, it still brings me a chill.
And though our separation, it pierced me to the heart.
She still lives inside of me, we've never been apart.
If you get close to her, kiss her once for me.
I always have respected her for busting out and gettin free.
Oh, whatever makes her happy, I won't stand in the way.
Though the bitter taste still lingers on from the night I tried to make her stay.
I see a lot of people as I make the rounds.
And I hear her name here and there as I go from town to town.
And I've never gotten used to it, I've just learned to turn it off.
Either I'm too sensitive or else Im gettin soft.
Sundown, yellow moon, I replay the past.
I know every scene by heart, they all went by so fast.
If shes passin back this way, I'm not that hard to find.
Tell her she can look me up if shes got the time.
Peace. Out. PW
Tuesday, January 8, 2008
All I Really Want
Neil Young was the fourth member and he sang on many of their songs, too (Crosby, Stills, Nash and Young). However, Neil always had his own band, too. Crazy Horse was putting out music in the late sixties at the same time that CS&N was making music. Young and Crazy Horse was more in-your-face guitars and jam-band music and CS&N continued their style of harmonies, peace and love music. In fact, the song "Woodstock" was a hit by CS&N, but it was actually written by Joni Mitchell. Funny how that works, huh. Anyway, my morning music for the past several days has been Shadow Captain and Dark Star. It's kinda Caribbean Island, Jimmy Buffet style "boat music". If you heard it you would like it, I think. And if you don't, hey!, it's my blog!
So, another song that has been going around my head is a Bob Dylan song, Meet Me In The Morning from his Blood on the Tracks CD. Gotta be one of his best albums ever. Ask Scott Myers, another Dylan admirer. Scott actually invited me to a Dylan concert a couple of years back, then he chickened out. What a wussy-boy! OK, he did invite me again to go to KC and see Dylan and I couldn't make that one, so I guess we are even. I love Dylan. He is one of my heroes. I don't have many heroes. I take my heroes very seriously. More on that later.
Anyway, the first few lines: Meet me in the morning, 56th and Wabasha, Honey we could be in Kansas, by the time the snow begins to thaw.
You know it's gotta be good. Hey! It's Dylan!
I like lots of music. Jerry Jeff Walker did a great song that reflects a vision of life that many of us think about but few of us can put into words. Have you ever thought that maybe you weren't making the kind of progress in your little walk of life that you wished you would? Or have you, like me, thought maybe your efforts were maybe in vain? Jerry Jeff penned a song that addresses that line of stinkin' thinkin', called "Pissin' In the Wind". Jerry Jeff is a country boy who sings country music like it should be sung: Behind a chicken wire attached to the front of the stage! (Example: Pissin' in the wind. Bettin' on a losin' hand. Makin' the same mistakes we swear we'll never make again. ... We're gonna sit and grin and tell our grand children.) I have a friend who told me that this was one of her favorite songs. I never would have guessed it, but was pleasantly surprised that there at least was someone out there with a sense of humor, warped as it is, that's running on the same tracks as mine. I'll get that one down for you sooner or later.
Right now I wanted to share another one with you. Alanis Morissette sang a song on her album, Jagged Little Pill. It was full of interesting questions and comments. I like the music. I like the words, too. Maybe it will make you think about what you really want.
All I Really Want
Alanis Morissette
Do I stress you out
My sweater is on backwards and inside out
And you say how appropriate
I don't want to dissect everything today
I don't mean to pick you apart you see
But I cant help it
There I go jumping before the gunshot has gone off
Slap me with a splintered ruler
And it would knock me to the floor if I wasn't there already
If only I could hunt the hunter
And all I really want is some patience
A way to calm the angry voice
And all I really want is deliverance
Do I wear you out
You must wonder why I'm relentless and all strung out
I'm consumed by the chill of solitary
I'm like Estella
I like to reel it in and spit it out
I'm frustrated by your apathy
And I am frightened by the corrupted ways of this land
If only I could meet the maker
And I'm fascinated by the spiritual man
I am humbled by his humble nature
What I wouldn't give to find a soulmate
Someone else to catch this drift
And what I wouldn't give to meet a kindred
Enough about me, lets talk about you for a minute
Enough about you, lets talk about life for a while
The conflicts, the craziness and the sound of pretenses
Falling all around... all around
Why are you so petrified of silence
Here can you handle this?
Did you think about your bills, your ex, your deadlines
Or when you think you're gonna die
Or did you long for the next distraction
And all I need now is intellectual intercourse
A soul to dig the hole much deeper
And I have no concept of time other than it is flying
If only I could kill the killer
All I really want is some peace man
A place to find a common ground
And all I really want is a wavelength
All I really want is some comfort
A way to get my hands untied
And all I really want is some justice
---------------------
OK, as I mentioned on an earlier on the blogspot, don't forget that you can go to http://www.seeqpod.com/ and you should be able to find any one of these songs for a quick listen. NO, it's not that hard to do!
Thanks for listening!
Peace. Out.
Thursday, December 27, 2007
Onions and m&m's
As the Beatles put it (back in the Olden Days for you pups), "Everybody's got something to hide 'cept for me and my monkey". Fact: EVERYBODY has something that they keep to themselves. Take it to the bank. You may think you know all there is to know about someone, but it's never that simple. In fact, we don't even know all there is to know about ourselves, let alone someone else. Am I right, or am I right? But there's nothing wrong with that.
Who among us really wants to know everything about the other guy or gal. With knowledge comes responsibility. If you know that the person who you are desperately in love with has a thing for sniffing toe-jam, it may change your mind about a long term relationship. If you knew your neighbor wasn't just a handyman/bricklayer/carpenter, but was also an excellent marksman who could put a bullet through a button hole at 100 yards (because he has the body buried in concrete under his basement floor to prove it!) it might tend to make you a little uneasy about borrowing the hedge shears that you should have returned long ago. All I'm saying is that people have a tendency to keep some things just to themselves. People tend to have that m&m "hard candy outside" or perhaps they are layered like an onion. The more you peel back, the more your eyes burn. I'm tearing up just thinkin' about it!
Over the years, I have had a good share of friends and acquaintances. I'm a "people-person". I grew up in a big family. There were seven of us growing up together. I was a middle child. I'm not a psychologist, so the implications of being a middle child escape me. However, I do know that I have always had a knack for listening and, for lack of a better term, counseling. I remember back many moons that friends found it easy to talk to me about "issues" that they may not be comfortable talking to others about. Most of the time, you don't really have to say to much. You just have to listen. I think that must be what counselors do. Just listen. I really don't know why they always show the person going to the shrink and then lying on the couch while they tell the shrink their life history. Seems like the shrink could just have a little nap and let the person blab on until they run out of words. But, I guess there are schedules to be followed. So the shrink sits in his chair and doodles, thinking about golf or girls or grilled salmon or whatever. The idiot on the couch is babbling on and on (kinda like me right now, come to think of it!)
On the other hand, I have always tended to keep a lot of "crap" to myself. I know, that's not healthy. But, as they say, "facts is facts". I'm not sure who said that, but I'm sure somebody did. Anyhowz, sometimes I wish it were different. It would sometimes be nice to be able to just tell the truth and not be judged. To say something stupid. To say something that nobody else has said (at least in your hearing). Most of the time, I think that we hold back our feelings for fear of embarrassment or ridicule. And the older I get, the harder it is to "let it all hang out". There is too much at stake! What if someone finds out that I live in Kansas City but I'm secretly a Raiders fan! (OK, I know that's overboard, but it could happen!) The point is, we all have secrets. We all have a little "m&m" complex. We all are onions.
It's OK, though. The best part is when we realize that we can be alone together. I am no better than you. You are no better than me. We are just different. We are hiding our own stuff. In time, maybe we can peel enough of the onion away that the tears won't sting so much. Give yourself a hug. You don't need to know everything about everybody. Get to know yourself.
Pearl Jam did a song a few years back called "Off He Goes". I really identified with that song. I first got familiar with it when I was going through a tough, personal time. I was this guy. I still see a lot of myself in the song. Find it and have a listen.
Off He Goes
- Pearl Jam
Know a man, his face seems pulled and tense
Like he's riding on a motorbike in the strongest winds
So I approach with tact, suggest that he should relax
But he's always moving much too fast
Said he'll see me on the flipside
On this trip he's taken for a ride
He's been taking too much on ...
There he goes with his perfectly unkept clothes
There he goes...
He's yet to come back, but I see his picture
Doesn't look the same up on the rack
We go way back
I wonder about his insides
It's like his thoughts are too big for his size
He's been taken, where, I don't know?
Off he goes with his perfectly unkept clothes
And there he goes...
And now I rub my eyes, for he has returned!
Seems my preconceptions are what should have been burned
For he still smiles, and he's still strong
Nothings changed, but the surrounding bullshit
That has grown
And now he's home, and were laughing like we always did
My same old, same old friend
Until a quarter-to-ten
I saw the strain creep in
He seemed distracted and I know just what is gonna happen next
Before his first step, he's off again
Thanks for listening! Now I gotta get off this couch!


